Fun Fact
Unlike many areas of the country, Monroe County has more than enough water to satisfy current and future needs. Our water source, Lake Ontario, and the other Great Lakes contain 20% of the world’s fresh water!
MCWA Ranked #1 in Customer Satisfaction
MCWA also ranked top in six of eight dimensions studied, including trust and quality
Monroe County Water Authority received the 2024 J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast region.
The award is based on the J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study, which measured satisfaction among residential customers of 92 water utilities that deliver water to at least 400,000 customers. This year’s study is based on the responses of 32,833 residential water utility customers and was conducted from June 2023 through March 2024. Results are reported for eight geographic regions in two size categories, of which Monroe County Water Authority falls under northeast midsize.
The study measured overall satisfaction in eight core dimensions. Monroe County Water Authority ranked number one in six of those categories, including:
- Quality and reliability
- Trust
- Ease of doing business
- Total monthly cost
- People
- Resolving problems or complaints
“Water is so often taken for granted,” said Monroe County Water Authority Executive Director Nick Noce. “We are honored and humbled to know our customers appreciate the hard work and dedication that our team continuously puts into delivering quality, affordable water to the communities we serve.”
Monroe County Water Authority Board Chairman Scott Nasca added, “Maintaining customer trust is paramount in an industry that is essential for providing the basic necessity of life. On behalf of the Board of Directors, we commend the MCWA team for excelling in every aspect of superior customer satisfaction.”
Monroe County Water Authority received the highest score in the Northeast Midsize segment of the J.D. Power 2024 U.S. Water Utility Residential Satisfaction Study of customers’ satisfaction nationally among water customers in the U.S. Visit jdpower.com/awards for more details.
